No problem, we will take care of releasing your shipment and rescheduling the delivery of your order!
Check the reason for the hold via the tracking information received by email and complete this form.
This information will be necessary for our team to assist you with the procedure.
During the procedure, do not forget to provide the instructions to release the shipment:
- redelivery: provide us with the full address including house number and postcode, and the correct first and last name on the doorbell
- delivery to another recipient: provide us with the full address including house number and postcode, and the correct first and last name on the doorbell